Frequently Asked Questions

Where do you ship, and how much does shipping cost?

Standard shipping is free within the 48 contiguous United States and Washington, D.C. Please see our Shipping Policy for details.

How long will delivery take?

Orders are processed in 1–3 business days. After shipment, transit generally takes 4–7 business days. See our shipping policy for cutoff times and details.

What is your return policy?

Contact us within 30 days to request a return. For eligibility and instructions, please see our Refund Policy.

When will I receive my refund?

Refunds are issued to the original payment method within 10 days after we receive the return or proof that it was sent, as described in our refund policy.

Where is the store?

1 Tool Guy
4808 Avenue Q
Lubbock, TX 79412

Monday–Saturday: 9:30 AM–7 PM
Sunday: 11 AM–7 PM
Holiday hours may vary.

How can I contact you?

Call (806) 317-7725 or email info@1toolguy.com.